AER MOTO / HELP CENTER
Welcome to AER MOTO support. Find quick answers about AERO FLEX racewear, custom orders, sizing, delivery, and returns. For questions about your individual order, please use our Contact form.
About our AI chat: Automated support can occasionally give incorrect or outdated answers. Verify important details against product listings, your order confirmation, and our published policies. If anything is unclear, contact AER MOTO. Read our AI Support Disclaimer.
Orders and tracking
How do I track my order?
Check the secure link in your order confirmation email, or use our Track Your Order page. Carrier tracking appears after dispatch. Tracking may not show made-to-order production progress.
Can I change my order?
Please contact us as soon as possible with your order number. In-stock orders may be adjustable before shipment. Custom gear can usually only be changed before the first design proof is sent; later changes depend on production status, though errors made by AER MOTO and rights provided by law will be addressed.
Custom racewear
How long does a standard AERO FLEX Custom Gear Set take?
Approximately 4–6 weeks for production before shipping. Transit time is additional. Timelines are estimates and can vary with production schedules.
What about a Fully Custom Gear Set?
Fully Custom Gear Sets involve approximately 5 additional days for original design, followed by approximately 4–6 weeks of manufacturing after artwork approval. Customer revisions and approval delays may extend the timeline, and shipping transit time is additional.
Can I get my name, number, and sponsor logos on the custom gear?
Standard Custom Gear Sets and Fully Custom Gear Sets include optional name and race number personalization and up to 3 sponsor logos at no additional charge. Additional sponsor logos are $5 per logo. Please supply clear artwork and any placement instructions. The separate Rider ID add-on is intended for in-stock gear only.
Can I cancel or refund custom gear after the proof?
No change-of-mind refunds or cancellations after AER MOTO has sent the first custom gear design proof, even if you have not approved it. If we make a mistake with your order, we will work with you to correct it, replace the item, or issue an appropriate refund. Your statutory rights regarding defective, incorrect, damaged, delayed, or undelivered goods remain intact. See our Returns & Refunds policy.
In-stock gear and personalization
Can I personalize an in-stock jersey?
Yes. Adding your name and race number costs $55, and each sponsor logo costs $5 (no complimentary logos for in-stock jerseys). Personalization uses pressed vinyl and adds approximately 5 days to preparation time before shipping.
How do I pick my jersey, pant, or glove size?
On AERO FLEX product pages, select Size Guide beside the size choices for an approximate body-measurement reference. Actual sizing should be verified against AER MOTO garment samples before launch. If you're between sizes or ordering customized gear, contact us first.
Shipping and returns
How much does shipping cost?
Available delivery methods and shipping rates appear at checkout, based on your delivery location and items. Production and personalization time are separate from carrier transit time. Read Shipping & Production for more information.
Can I return non-personalized in-stock items?
Eligible unused, unworn, unaltered in-stock merchandise may be considered for return under our published terms. Please contact us before sending an item back. See the full Returns & Refunds policy.
What if I receive the wrong or damaged item?
Use our Contact form as soon as possible with your order number and photos where possible. We'll review the issue and work toward an appropriate correction, replacement, or refund.
Rider support
Does AER MOTO sponsor motocross racers?
We review individual rider support applications. Apply through our Rider Support page. Support is not guaranteed and applications are reviewed based on individual circumstances.
Get in touch
Need help with a specific order, an artwork proof, a custom request, or another question? Contact AER MOTO. Include your order number, if available, so we can assist you.
Information is provided for general guidance. The applicable product listing, checkout information, and published store policies govern your order subject to applicable law.